--- title: Upgrade Logistics for Your RoamRig Visit description: After you’ve confirmed your appointment to visit RoamRig HQ in Connecticut, here is everything you need to know before your visit. If your van is not correctly prepared, installations can be delayed and the cost of installation may increase. --- [Skip to content](https://customers.roamrig.com/knowledge/van-prep#main-content) English Show submenu for translations [![RoamRig Logo Main](https://customers.roamrig.com/hs-fs/hubfs/RoamRig%20Logo%20Main.png?width=150&height=86&name=RoamRig%20Logo%20Main.png)](http://www.roamrig.com/) - [Power Systems](https://customers.roamrig.com/knowledge/power-systems) Show submenu for Power Systems - [1st Gen Revels](https://customers.roamrig.com/knowledge/power-systems#start-here-1st-gen-revels) Show submenu for 1st Gen Revels - [RoamRig 101](https://customers.roamrig.com/knowledge/2018-20-roamrig-101) - [Using the Rixen Heater](https://customers.roamrig.com/knowledge/using-rixen-heater-with-roamrig-modifications) - [Storing Your Van](https://customers.roamrig.com/knowledge/system-storage-18-20-revels) - [Victron Battery Monitoring](https://customers.roamrig.com/knowledge/introduction-to-victron-battery-monitoring) - 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[RoamRig Knowledge Base](https://customers.roamrig.com/knowledge?hsLang=en) 2. [Visiting RoamRig](https://customers.roamrig.com/knowledge/visiting-roamrig?hsLang=en) # Upgrade Logistics for Your RoamRig Visit ## After you’ve confirmed your appointment to visit RoamRig HQ in Connecticut, here is everything you need to know before your visit.  ### **Contents** - [Arrival and Pick up logistics](https://customers.roamrig.com/knowledge/van-prep#logistics) - [Preparing your van for upgrades](https://customers.roamrig.com/knowledge/van-prep#prep) - [Post-installation questions and support](https://customers.roamrig.com/knowledge/van-prep#questions) ---   ### **Arrival & Pick Up Logistics** **RoamRig does not have a waiting area – you cannot be in the shop during installation:** We’ll be happy to meet you (and the shop dogs will be, too!) but we must insist on a shop space that is distraction free so we can focus on your van. Visitors, even though you’re awesome, are a distraction. **While you wait** there’s plenty to do in the area! Read **[While You Wait: What to do Near RoamRig HQ](https://roamrig.com/blogs/blog/what-to-do-near-roamrig-hq)** for information about hotels, transportation and ideas for how to spend a day or two (or more) exploring the area. **RoamRig's address is**[**5 Enterprise Drive, Unit 4, North Branford, CT 06417**](https://maps.app.goo.gl/s8K4T4P69BGLfQSA6)**.** - **If traveling from outside of New England, do not take ANY parkway in NY or CT because they have low bridges with 8ft height limits.** This includes the Merritt Parkway/Route 15 in CT and the Hutchinson Parkway in NY. - From any direction **south** or **west**, take I-287 across the Hudson River (Tappan Zee/Gov. Mario Cuomo Bridge) to I-95, then take I-95 north to exit 55. - Avoid I-95 across the Hudson River (the George Washington Bridge) because there are high tolls and usually traffic. **Payments:** We will send your invoice installation day to be paid via ACH. Credit card payments will incur an additional fee. **Arrival:** Park parallel to the fence across from the garage doors. You may camp overnight in our parking lot (no hookups/dumping). You may drop off your van early, but it does need to be when we're at the shop. RoamRig is closed on Fridays. **Time Estimates:** Installation times vary by upgrade and workload. We’ll provide an estimate in advance. **Pick Up:** We’ll notify you when your van is ready; do not return early. You're welcome to leave your van at our shop longer than your upgrades take (super helpful if you want a few days in NYC). Just let us know what to expect! When you pick up your van, plan for an in-person orientation. Depending on your upgrade(s), it may last for up to an hour.  **Swag:** Don’t forget to grab some RoamRig gear before you go! ---   ### **Preparing Your Van for Upgrades** #### **Storing Your Belongings** We’ll need space in your van to do your upgrade(s). You can clear things when you get here and we’re happy to help move items out. There’s plenty of room in our shop to store your belongings.  Some jobs (like power system installations) may require significant areas of the van to be clear of personal belongings. If you have any questions or concerns about where we’ll be working, please reach out beforehand and we’ll be happy to give guidance. #### **Fridge, Food & Water** Any time power is worked on, your fridge will be off. You can store perishable items in our shop fridge. For plumbing upgrades in 2nd and 3rd Generation vans, it’s helpful if you arrive with an empty freshwater tank. You’re welcome to drain it in the parking lot. #### **Hitch Accessories** If you have a 2nd or 3rd Generation van and are getting anything besides a Beatbox Blackbird, we’ll need to remove any bike racks or accessories from your hitch. Please make sure to bring any keys or tools needed to remove hitch accessories. #### **Permanently Installed Accessories (GLSS, Guzzle H20, others) ** **If your van has been modified in a way that you think might affect installation, please let us know ahead of time so we can plan accordingly.** Examples include 12V AC wired to house batteries when we work on electrical, Guzzle H20 when we replace plumbing, and garage slide out trays when we need to work in the back of the van. If your upgrade requires the removal of the GLSS or any other large accessories, we can help remove them and store them in the shop. It’s usually very quick to remove after-market accessories (if they’ll be in the way at all). In some cases, after-market accessories may require extra time or extra materials for us to reinstall and integrate with our modification.  #### **Is anything currently broken?** It’s important for us to know if your van has any current issues related to the upgrade we’re installing. For example, if your shower valve leaks or your water pump doesn’t work, please tell us ahead of time so we can be prepared with any parts that might be needed. ---   ### **Questions & Support** After you’ve spent a few days or weeks with your upgrade(s), you may have some additional questions. Most answers can be found right on our [Knowledge Base](https://customers.roamrig.com/knowledge?hsLang=en). If you are unable to find answers to your questions there, please [get in touch](https://shop.roamrig.com/pages/support). We’re a very small team and do not have the capacity for phone calls. Starting a support ticket is the fastest way to get a reply. - [Power Systems](https://customers.roamrig.com/knowledge/power-systems?hsLang=en#main-content) - [Start Here - 1st Gen Revels](https://customers.roamrig.com/knowledge/power-systems?hsLang=en#start-here-1st-gen-revels) - [Start Here - 2nd/3rd Gen Revels](https://customers.roamrig.com/knowledge/power-systems?hsLang=en#start-here-2nd-3rd-gen-revels) - [Everyday Operation and Maintenance (for all systems)](https://customers.roamrig.com/knowledge/power-systems?hsLang=en#everyday-operation-and-maintenance-for-all-systems) - [Battery Monitoring (Victron & Lithionics)](https://customers.roamrig.com/knowledge/power-systems?hsLang=en#battery-monitoring-victron-lithionics) - [Inverter/Charger Operation](https://customers.roamrig.com/knowledge/power-systems?hsLang=en#inverter-charger-operation) - [Something isn't working!](https://customers.roamrig.com/knowledge/power-systems?hsLang=en#something-isnt-working) - [Video Tutorials](https://customers.roamrig.com/knowledge/power-systems?hsLang=en#video-tutorials) - [Beatbox Stereo](https://customers.roamrig.com/knowledge/beatbox-stereo?hsLang=en) - [Plumbing](https://customers.roamrig.com/knowledge/plumbing?hsLang=en) - [Visiting RoamRig](https://customers.roamrig.com/knowledge/visiting-roamrig?hsLang=en) - [Installation Docs](https://customers.roamrig.com/knowledge/installation-docs?hsLang=en#main-content) - [Revel Upgrade Guides](https://customers.roamrig.com/knowledge/installation-docs?hsLang=en#revel-upgrade-guides) - [Beatbox Install Guides](https://customers.roamrig.com/knowledge/installation-docs?hsLang=en#beatbox-install-guides) - [Component Installation Guides](https://customers.roamrig.com/knowledge/installation-docs?hsLang=en#component-installation-guides) [![blank image](https://customers.roamrig.com/hs-fs/hubfs/blank%20image.png?width=10&height=8&name=blank%20image.png "blank image")](https://shop.roamrig.com/) RoamRig © 2026