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Visiting RoamRig?

After you’ve confirmed your appointment to visit RoamRig HQ in Connecticut, here is everything you need to know before your visit. 

Contents

If your van is not properly prepared, installations may be delayed and the cost may increase.

 

All Upgrades

RoamRig does not have a waiting area – you cannot be in the shop during installation: We’ll be happy to meet you (and the shop dogs will be, too!) but we must insist on a shop space that is distraction free so we can focus on your van. Visitors, even though you’re awesome, are a distraction.
  • You may drop off early or pick up later.

  • We’ll notify you when your van is ready; do not return early.
While you wait: there’s lots to do in the area!
  • Uber and Lyft are good options for short trips. Or, rent a car. Many customers have recommended Turo or Enterprise for rentals in Branford.

  • For hotel accommodations, we suggest the Holiday Inn Express in Branford.

  • New York City is accessible via a commuter train from New Haven (runs every 30 minutes!).
RoamRig's address is 5 Enterprise Drive, Unit 4, North Branford, CT 06417.

  • If traveling from outside of New England, do not take ANY parkway in NY or CT because they have low bridges with 8ft height limits. This includes the Merritt Parkway/Route 15 in CT and the Hutchinson Parkway in NY.

  • From any direction south or west, take I-287 across the Hudson River (Tappan Zee/Gov. Mario Cuomo Bridge) to I-95, then take I-95 north to exit 55.

  • Avoid I-95 across the Hudson River (the George Washington Bridge) because there are high tolls and usually traffic.

Payments: We will send your invoice installation day to be paid via ACH. Credit card payments will incur an additional fee.

Upgrade Policy: All work must be scheduled in advance—no “while I’m here” additions.

Arrival: Park parallel to the fence across from the garage doors. You may camp overnight in our parking lot (no hookups/dumping).

Power Considerations: We may disconnect your van’s power, so empty perishables from your fridge (space available in our fridge).

Time Estimates: Installation times vary by upgrade and workload. We’ll provide an estimate in advance.

Swag: Don’t forget to grab some RoamRig gear before you go!

 

Preparing for a Power System Installation

Power System installations at RoamRig HQ take 1-2 business days. When you pick up your van, plan for an orientation that lasts approximately 1 hour. 

1st Generation Revels

  • Fully empty the overhead cabinet above the bench seat/dinette.
  • Remove any personal items attached to the control panel wall, seat, etc.
  • Remove any bags/carriers/accessories attached to driver/passenger seats.
  • Remove any floor coverings (carpet, mats, etc) around the bench seat.
  • Remove any aftermarket accessories that may impact the installation time of your power system. This includes skid plates, cell boosters, winches, lights, custom shelving, etc. If you have ANY questions about this, reach out to us at info@roamrig.com.
  • Remove any aftermarket or custom shelving.
  • Wash the bottom of your van if it has been off-road or is otherwise excessively dirty.
  • If your van has any rust underneath, it may be impossible to remove the rear battery box due to corroded fasteners. While fasteners can be cut to remove the box, one of the fasteners is very close to glycol plumbing and a brake line, which makes cutting the fastener off very risky.

2nd and 3rd Generation Revels

  • Empty the entire garage area of the van and make sure the bed can go completely up (do not pile stuff on top of the bed that prevents it from moving upward). This includes GLSS systems. 
  • Remove personal items attached to the control panel wall, seat, etc.
  • Remove any bags/carriers/accessories attached to driver/passenger seats.
  • Remove any floor coverings (carpet, mats, etc) around the bench seat.
  • Remove any aftermarket accessories that may impact the installation time of your power system. This includes skid plates, cell boosters, winches, lights, custom shelving, GLSS system, etc. If you have any questions about this at all, please reach out to us at info@roamrig.com.
  • Remove any aftermarket or custom shelving.
  • Wash the bottom of your van if it has been off-road or is otherwise excessively dirty.

 

Preparing for Plumbing

  • If your system has been winterized, you’ll need to de-winterize it before dropping off your van.  

  • Please empty your water tank before you arrive.

  • Make sure the bench seat and surrounding area is clear because we’ll need to access under the bench seat for the install.

  • 2nd/3rd Gen Revels only: empty the garage.

 

Questions & Support

After you’ve spent a few days or weeks with your upgrade(s), you may have some additional questions. Most answers can be found right on our Knowledge Base.

If you are unable to find answers to your questions there, please get in touch. We’re a very small team and do not have the capacity for phone calls. Starting a support ticket is the fastest way to get a reply.