Order & Prepare for RoamRig Upgrades
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      2. Order & Prepare for RoamRig Upgrades

      Visiting RoamRig?

      After you’ve confirmed your appointment to visit RoamRig HQ in Connecticut, here is everything you need to know before your visit. If your van is not correctly prepared, installations can be delayed and the cost of installation may increase.

      Contents

      All Upgrades

      • RoamRig does not have a waiting area. You cannot be in the shop during the installation. We’ll be happy to meet you (and the shop dogs will be, too!) but we must insist on a shop space that is distraction free so we can focus on your van. Visitors, even though you’re awesome, are a distraction.

        • We will let you know when your van is ready to be picked up. Do not return early.

        • You are ALWAYS welcome to drop your van off early and/or pick it up later. We have plenty of room for vans at our facility.

        • There is plenty to do in the area. Both Uber and Lyft are good options for short trips. If you want to rent a car for the day, many customers have recommended Turo or Enterprise in Branford, CT (we'll be happy to drive you to pick up your car if this is the option you choose). For hotel accommodations, we recommend the Holiday Inn Express in Branford, CT.

        • Want to make a trip to NYC? It is very easy to take the commuter train from New Haven (runs every 30 minutes!) straight to Manhattan so you can see the city without needing to find parking for your Revel. Want to spend a few days in the city? We're happy to store your van at RoamRig while you're there.

      • RoamRig's address is 5 Enterprise Drive, Unit 4, North Branford, CT 06417

        • Revels are TALL and your GPS doesn’t take that into consideration. If traveling from outside of New England, do not take ANY parkway in NY or CT. They have low bridges with 8ft height limits. This includes the Merritt Parkway/Route 15, which must be avoided.

        • From the south, take I-287 to the Tappan Zee/Gov. Mario Cuomo Bridge to I-95 North. You CAN take the Garden State Parkway in NJ to connect to I-287 if coming from the south.

      • Your invoice will come from RoamRig the day of your installation. It must be paid via ACH prior to picking up your van. We can process payment via credit card for an additional fee.

      • All upgrades must be discussed in advance. We are not able to perform any additional work if it hasn’t been arranged ahead of time. We do not do “while I’m here” upgrades such as adding Starlink, weBoost, lights, etc.

      • When you arrive, park parallel to the fence across from the garage doors. We will come out to meet you at your scheduled appointment time.

      • You may arrive the night before and camp in the parking lot. We do not have electrical hookups or a place to dump gray water.

      • We may need to disconnect power in your van for an extended period of time while working on it, so make sure your fridge doesn't have any food in it that could spoil. We do have some space available in our fridge at RoamRig that you can use.

      • The length of time we’ll need your van depends on which upgrade(s) are scheduled and other work on our agenda that day. We will give you an estimate in advance for how long your upgrades will take.

      • Read more below for how to prepare for your specific scheduled upgrade(s). We may have to move the contents of your van for various services.

      • And don’t forget to leave without RoamRig swag!

      Preparing for a Power System Installation

      Power System installations at RoamRig HQ take 1-2 business days – we’ll let you know the specific timing before your installation so you can plan accordingly. 

      After your upgrade, plan for an orientation that lasts approximately 1 hour. During this time, we’ll walk you through your new system and answer any questions.

      First Generation Revels

      • Fully empty the overhead cabinet above the bench seat/dinette
      • Remove any personal items attached to the control panel wall, seat, etc.
      • Remove any bags/carriers/accessories attached to driver/passenger seats
      • Remove any floor coverings (carpet, mats, etc) around the bench seat
      • Remove any aftermarket accessories that may impact the installation time of your power system. This includes skid plates, cell boosters, winches, lights, custom shelving, etc. If you have ANY questions about this, reach out to us at info@roamrig.com.
      • Remove any aftermarket or custom shelving
      • Wash the bottom of your van if it has been off road or is otherwise excessively dirty.
      • If your van has any rust underneath, it may be impossible to remove the rear battery box due to corroded fasteners. While fasteners can be cut to remove the box, one of the fasteners is very close to glycol plumbing and a brake line, which makes cutting the fastener off very risky.

      2nd and 3rd Generation Revels

      • Empty the entire garage area of the van and make sure the bed can go completely up (do not pile stuff on top of the bed that prevents it from moving upward). This includes GLSS systems.
      • Remove personal items attached to the control panel wall, seat, etc.
      • Remove any bags/carriers/accessories attached to driver/passenger seats.
      • Remove any floor coverings (carpet, mats, etc) around the bench seat.
      • Remove any aftermarket accessories that may impact the installation time of your power system. This includes skid plates, cell boosters, winches, lights, custom shelving, GLSS system, etc. If you have any questions about this at all, please reach out to us at info@roamrig.com.
      • Remove any aftermarket or custom shelving
      • Wash and clean the bottom of your van if your van has been off road or is otherwise excessively dirty

      Preparing for Plumbing

      • If your system has been winterized, you’ll need to de-winterize it before dropping off your van.  

      • Please empty your water tank before you arrive.

      • Make sure the bench seat and surrounding area is clear as we’ll need to access under the bench seat for the install.

      • 2nd/3rd Gen Revels: empty the garage.

      Questions & Support

      After the installation, you can start using and getting familiar with your upgrade. After you’ve spent a few days or weeks with it, you may have some additional questions. Most answers can be found right on our Knowledge Base.

      If you are unable to find answers to your questions there, then please get in touch. We’re a very small team and do not have the capacity for phone calls. Starting a support ticket will get you the fastest reply.